Accessibility Statement

This accessibility statement applies to https://payments.marstonholdings.co.uk

This website is run by Marston Holdings. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and Contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: Please e-mail

We’ll consider your request and get back to you.

Reporting Accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communications@marstonholdings.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Marston Holdings is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our interactive forms are difficult to navigate using a keyboard this fails WCAG 2.1.1 Keyboard level A

The contrast between the background and the select language box fails WCAG 1.4.3 Contrast Level AA

What we are doing to improve accessibility

We are working on an accessibility roadmap which will show how and when we plan to improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on 17/09/2020. It was last reviewed on 22/09/2020.

This website was last tested on 17/09/2020. The test was carried out by Marston Holdings using WAVE Web Accessibility Evaluation Tool, Lip Surf and NVDA.

We tested all pages of the website.

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